Investigating - Dear customer / partner,

We are currently experiencing a service incident. Our team is investigating the root cause and working to restore the system to normal operation.

Affected services: OCM
RCS
Whatsapp
Viber
Email channel
Voice
Web Experience
SMS Platform


[IF YOU ARE CHOOSING SOMETHING WITH SMS MAKE SURE THIS IS NOT AN OPERATOR ISSUE! THIS IS NOT THE TEMPLATE FOR THAT]


Impact: [SPECIFY THE IMPACT]


We will share an update as soon as new information becomes available.
We apologize for any inconvenience this may cause.



Cher(e) client(e) / partenaire,

Nous vous informons qu'un incident est actuellement en cours sur notre système. Notre équipe technique intervient en urgence pour en identifier la cause et rétablir un fonctionnement normal dans les meilleurs délais.

Services impactés:
[CHOISISSEZ CELUI QUI EST PERTINENT, SUPPRIMEZ LE RESTE AINSI QUE CETTE LIGNE] :

OCP
Modèles de campagnes OCP
Campagnes OCP
Recherche OCP
Authentification OCP
Admin OCP

Modèles de messages (MTD)

RCS
WhatsApp
Viber
Canal e-mail
Voix
Expérience Web

MYLINKFR

[SI VOUS CHOISISSEZ QUELQUE CHOSE AVEC SMS, ASSUREZ-VOUS QUE CE N’EST PAS UN PROBLÈME D’OPÉRATEUR ! CE N’EST PAS LE MODÈLE POUR CELA]

Impact : [PRÉCISER L’IMPACT]

Nous vous tiendrons informé(e) régulièrement de l'évolution de la situation.

Nous nous excusons pour la gêne occasionnée.

Dec 03, 2025 - 10:36 UTC
Investigating - We are currently investigating this issue.
Oct 15, 2025 - 14:43 UTC
Monitoring - Dear Customer / Partner

We would like to notify you about a planned maintenance on the:

OCP Search

Start Date & Time: 2025-10-25 02:20 CET/CEST
End Date & Time: 2025-10-25 02:30 CET/CEST

Impact:
During the maintenance window you may experience up to 10 minutes of downtime on the service.

We apologize for the inconvenience caused.
If you have any questions or concerns, please contact support.

Oct 07, 2025 - 13:34 UTC
Identified - Dear valued Customer/ Partner,
We're informing you about an unscheduled system disruption. Our team is currently investigating the root cause and working to restore normal functionality.
Affected services:

OCP Templates

We plan to send an update as soon as new information becomes available.
We apologize for any inconvenience caused.

Oct 07, 2025 - 12:55 UTC
Investigating - We are currently investigating this issue.
Oct 06, 2025 - 14:38 UTC
Investigating - We are currently investigating this issue.
Oct 06, 2025 - 14:28 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 19, 2025 - 13:44 UTC
Investigating - We are currently investigating this issue.
Aug 18, 2025 - 07:13 UTC
Investigating - We are currently investigating this issue.
Aug 18, 2025 - 07:12 UTC
Update - We are continuing to monitor for any further issues.
Aug 20, 2025 - 09:29 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 06, 2025 - 14:39 UTC
Identified - The issue has been identified and a fix is being implemented.
Aug 06, 2025 - 13:45 UTC
Investigating - Dear Customer / Partner,

We would like to notify you about an unscheduled system disturbance.

Impact: Customers may experience [state the impact].
We plan to send you an update within the next 2 hours or when new information is available.

We apologize for the inconvenience caused.

Aug 01, 2025 - 13:19 UTC
Operators - Link Countries Degraded Performance
90 days ago
100.0 % uptime
Today
Belgium Operational
90 days ago
100.0 % uptime
Today
Denmark Operational
90 days ago
100.0 % uptime
Today
Estonia Operational
90 days ago
100.0 % uptime
Today
Finland Operational
90 days ago
100.0 % uptime
Today
France Operational
90 days ago
100.0 % uptime
Today
French West Indies Operational
90 days ago
100.0 % uptime
Today
Germany Operational
90 days ago
100.0 % uptime
Today
Italy Operational
90 days ago
100.0 % uptime
Today
Latvia Operational
90 days ago
100.0 % uptime
Today
Luxembourg Operational
90 days ago
100.0 % uptime
Today
Netherlands Operational
90 days ago
100.0 % uptime
Today
Norway Operational
90 days ago
100.0 % uptime
Today
Poland Operational
90 days ago
100.0 % uptime
Today
Portugal Operational
90 days ago
100.0 % uptime
Today
Reunion Operational
90 days ago
100.0 % uptime
Today
Spain Degraded Performance
90 days ago
100.0 % uptime
Today
Sweden Operational
90 days ago
100.0 % uptime
Today
Switzerland Operational
90 days ago
100.0 % uptime
Today
United Kingdom (direct connections) Operational
90 days ago
100.0 % uptime
Today
Operators - rest of the world Operational
90 days ago
100.0 % uptime
Today
Americas Operational
90 days ago
100.0 % uptime
Today
Asia Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
100.0 % uptime
Today
Oceania (indirect connections) Operational
90 days ago
100.0 % uptime
Today
Omnichannel (OC Suite) Partial Outage
90 days ago
97.42 % uptime
Today
OCP Operational
90 days ago
99.4 % uptime
Today
OCM Degraded Performance
90 days ago
99.72 % uptime
Today
Message Template Designer (MTD) Partial Outage
90 days ago
78.81 % uptime
Today
RCS Operational
90 days ago
99.91 % uptime
Today
WhatsApp Operational
90 days ago
99.99 % uptime
Today
Viber Operational
90 days ago
99.99 % uptime
Today
Email Channel Operational
90 days ago
99.98 % uptime
Today
Voice Operational
90 days ago
99.0 % uptime
Today
Web Experience Operational
90 days ago
100.0 % uptime
Today
LINK Mobility France Operational
90 days ago
99.99 % uptime
Today
SMS platform Operational
90 days ago
99.99 % uptime
Today
MyLINKFR Operational
90 days ago
100.0 % uptime
Today
Test comp Operational
90 days ago
100.0 % uptime
Today
RCS Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

[2054-08-15] Example of Scheduled Maintenance Dec 16, 2026 13:20-14:20 UTC

Dear Customer / Partner,
We would like to inform you of a planned maintenance window for the MyLINK 2.0 platform.

Start Date & Time: 15 August 2054, 18:00 CEST
End Date & Time: 15 August 2054, 19:00 CEST

Expected Impact:
There may be a slight delay (up to 5 minutes) in delivery reports for MO (Mobile Originated) messages. Please note that SMS traffic—including both MO and MT (Mobile Terminated) messages—will not be affected.

We apologize for any inconvenience this may cause.
If you have any questions or require further assistance, please do not hesitate to contact our support team.
Posted on Jul 24, 2025 - 09:55 CEST

Posted on Aug 01, 2025 - 13:21 UTC
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Dec 6, 2025

No incidents reported today.

Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

Dec 3, 2025

Unresolved incident: Test 123.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.